Smart playbook sections
Big knowledge base? Harness sends your always-on rules plus only the sections each ticket needs. Faster, cheaper replies, and if something's missing, it retries with the whole playbook.
Your knowledge, always in context
Your playbook. Amplified.
Paste a ticket.
Send the right reply.
Support agents paste a customer ticket and get a reply drafted from their own team playbook.
Bring your own ChatGPT plan or API keys. Sign in with a code from your email. Free.
- Bring your own AI plan or API keys
- Passwordless email sign-in
- Free forever to get started
Works with your preferred AI provider
- ChatGPT Plus & Pro
- OpenAI
- Anthropic
- Google Gemini
- OpenRouter
- Groq
- DeepSeek
- Mistral
Get from ticket to reply in seconds
How it works
- 1
Paste a customer ticket
Copy it from your support tool: one message or the whole thread.
From: sarah@mapleco.com
I'm unable to access my account…
This is blocking my team…
- 2
It finds the right guidance
Harness pulls just the playbook sections this ticket is about.
RefundsAccount & securityShipping - 3
Review, refine, send
Ask for changes in plain English, then copy the reply out.
Hi Sarah,
Thanks for reaching out, and sorry for the trouble here…
Built for modern support teams
Thoughtful features. Real impact.
Automatic model fallback
Rate limit or outage? Harness moves to your next provider and keeps drafting.
Always on
Passwordless sign-in
A 6-digit code to your inbox. Nothing to leak, reset or forget.
Encrypted keys
AES-256-GCM at rest. Decrypted only for your own requests.
- ✓Encrypted at rest
- ✓Never shown again
- ✓Remove any time
Draft history
Reopen any ticket and continue where you left off.
Simple pricing
$0
Free forever.
You pay your AI provider directly.
- ✓Bring your own ChatGPT plan or API keys
- ✓Passwordless email sign-in
- ✓Draft replies from your own playbook
How does CloudDesk Harness work?+
You paste a customer ticket, and Harness drafts a reply using your team's playbook: your policies, tone and macros. You review it, refine it in plain English if needed, and copy it into your helpdesk.
Do I need my own AI account?+
Yes. Sign in with the ChatGPT Plus or Pro plan you already have, or add an API key for OpenAI, Anthropic, Gemini, OpenRouter, Groq, DeepSeek or Mistral. Add several and Harness falls back automatically.
Is it really free?+
Yes. Harness itself costs nothing. You pay your AI provider directly, or use your existing ChatGPT plan. No seats, no markup.
How do I sign in?+
Enter your email and we send you a 6-digit code. No password to create or forget. Your first sign-in creates your account.
Are my keys encrypted?+
Yes. API keys and ChatGPT sign-ins are encrypted with AES-256-GCM before they're stored, decrypted only on the server for your own requests, and never shown again.
Which helpdesks does it work with?+
Any of them. Harness works on text, so paste from Zendesk, Freshdesk, Intercom, Help Scout, Gmail or anywhere else, then copy the reply back.
Ready when you are
Start drafting better support today.
Free forever. Your playbook. Real results.
Start free →